If you wish to return a parcel please ensure the items are in a resalable condition and unworn with the tags attached within 21 days of receiving the item, otherwise we cannot guarantee they will be accepted. You will now be able to process your return to us using your order reference number, Email address or area code by clicking the following link https://yoursclothing.returns.international - we offer a variety of different return methods to suit all our cutsomers needs. (Im afraid we do not offer online exchanges, however you can return an item to any of our store to exchange / refund, please ensure you have your invoice as this is required by our staff members to process your exchange/refund , This is attached to your dispatch email)

We will issue your refund for returned items as soon as your returned parcel has reached our distribution centre. We’ll send you an email as soon as your return has been processed and the funds will take 3-5 working days to reach your account. All refunds are issued in the same payment method as your original payment. An email confirmation will be sent to you when this has been processed Paid with Klarna, Laybuy, Clearpay and Zilch? If you have returned an order in its entirety and the full amount of the order is refunded, any upcoming payments will be cancelled and any payments you have already made will be refunded back to the card you paid with.

Most of our product range can be returned through our quick and easy process. The only items which cannot are face masks, earrings and hair accessories due to hygiene reasons.

Due to the ever changing online product selection we cannot offer refunds if the price of a product changes after your purchase.

We are sorry about that! Please contact our customer services team through the live chat portal or the contact form and we can get this resolved for you. This could be for a few reasons such as discounts or the delivery charge not being included.

We only refund the cost of the item when we process the return, not the delivery cost.

We have lots of different payment options to suit our customers - Whether that’s credit or debit card or our buy now pay later options Klarna, Laybuy, Clearpay and ZIP, Payment for orders can also be made via Yours Clothing Gift Cards and Your Clothing Gift Vouchers (T&C;s apply for Gift Vouchers) Each buy now pay later option offer slightly diffent options so please click the below link that is applicable to you for more information Klarna , Laybuy

We offer different currencies to make it even easier for you to shop, these are; GBP, AUS, USD and Euros.

We aim to make this process as simple as possible however each voucher code will have different T&Cs as to when this can be used , These will be feautured on the marketing communication - (only one voucher can be used per order)

Yes you can! Enter the voucher code at the basket page and the Gift Card details at the payment page and you will be able to use both together.

Of course! Follow the normal returns process and our team will refund the price you paid for this item.

If your payment method had been declined then you will need to place your order again, unfortunately we aren't able to reinstate the order. Before you do this, speak to your banking or payment provider to see why this has happened. If payment has been taken please let us know through our live chat portal, contact form or call us on 03309122464.

Yes you can! Take your Gift Card into your local store and the brand ambassadors will be more than happy to help. They can easily top up your Gift Card with the amount required.

To check your balance please enter your card number and PIN number by clicking the following link. www.yoursclothing.co.uk/giftcard

I HAVE RECEIVED A GIFT VOUCHER; HOW DO I USE THIS? Please ensure this is being entered at the first stage of the checkout. Once you have clicked 'My Bag' you will see all items in your basket on the right hand side and under the delivery options you will have a box - 'Got a Voucher code?' please enter your voucher here. (Gift Vouchers can only be redeemed once and would have to be used in full)

WHERE DO I ENTER MY GIFT CARD? Gift cards can be entered at the payment stage of the checkout under 'Pay by Yours Clothing Gift Card'. They start with 5045 and are 19 digital long. (There is no limit for the amount of Gift Cards you can apply at the payment stage)

We are sorry to hear you are experiencing issues with your Gift Card or Gift Voucher - please provide your Gift Card Number, PIN or Gift Voucher to our Customer service team by the live chat portal, contact form or call us on 03309122464 and we will be happy to help

All Gift Cards and Gift Vouchers are valid for 12 months, make sure you use it before it expires!

If you have made your purchase using a Gift Card or Gift Voucher, Please do not worry! Any money owed to you will be refunded via the same method Gift Vouchers - A new voucher will be generated and emailed to you Gift Card - The funds will be added to the Gift Card originally used. If you no longer have this Gift Card please do get in contact with our Team and they will be happy to post a new one out to you.

As we would love to help, Please contact our customer service team with your order reference and promotional code via live chat, our contact form or by calling us 03309122464 and we will be happy to manually add this for you

Exchanges for online transactions are only available in store. As a company we do not currently offer exchanges online. If the items are unsuitable for you and in an unworn condition, you can easily return them for a refund and place a new order online.

You can locate the nearest store to you using our online store locator here; store-finder. Simply enter your postcode into the store finder and it will find the closest store to you, it's as easy as that!

We are currently working on opening several new stores around the country, which will be announced via Facebook, email and our website - keep an eye out for your local area!

Please follow the link to be redirected to our wholesale page - https://www.yoursclothing.co.uk/wholesale

We are always looking for exciting new opportunties to work with you! Whether that's in store, at head office or working with us in partnership. Check out our careers page here for the latest vacanices. If you feel you are a model that could suit our brand please email some photographs to [email protected] and we will consider your application. If you would like more information on becoming a blogger then please contact us at [email protected] and we will be in touch.

If you have anything that you loved about Yours Clothing or any problems you would like to be resolved, please do not hesitate to contact us via our contact form by following the link - https://www.yoursclothing.co.uk/contact-us We appreciate your feedback and aim to resolve any problems as quickly as possible.

I'm afraid we do not have the function to take telephone orders, however we have made our website super easy to use! If you are having any problems with this then please contact customer services through the live chat portal, contact form or call us on 03309122464 and they will be happy to assist

we have a team of experts with over 20 years experience fitting plus size clothing so we can ensure we fit and flatter your curves time after time. We have also created this easy to use guide so you can find the perfect fit first time. Available measurements are listed in each item’s product description. Further information about clothing measurements are not available.

We have brand new styles you will love coming into our warehouse everyday! We get these on site as quickly as possible ready for you to shop. Take a look at coming soon. These are styles coming into the business very soon so you can sign up and be the first to know when the stock hits the website making sure you can get your hands on the styles you want as soon as you can!

Item available on the website but not in your size? Please do not worry! Click the size you require and a pop up will appear for you to enter your email address, As soon as the stock arrives into our warehouse you will be notified via email

We're sorry if you've received an email saying one or more of the items you've ordered is out of stock. Our online stock is updated regularly and is as accurate as possible, but sometimes, things fall through the net. We will still send the remainder of your order and refund you for the item that is not in stock. Keep an eye out- it may come back in stock!